This Privacy Policy explains how The Highlevel Group (Pty) Ltd (“The Highlevel Group”, “we”, “us”, or “our”) collects, uses, discloses, and protects your information when you access our website or use our mobile applications on Google Play or Apple App Store (collectively referred to as the “Platform”).

By using our Platform, you agree to the terms of this Privacy Policy and consent to the collection and processing of your information as described herein.
If you do not agree, please stop using our Platform immediately.

1. Information We Collect

We collect both personal and non-personal information to deliver and improve our services.

1.1 Personal Information

When you register, list a business, contact us, or use our app, we may collect:

• Full name, company name, and contact details (email, phone number, etc.);
• Business address and location information;
• Payment details for paid advertising or promotions (processed via secure third parties);
• User account credentials (encrypted passwords);
• Content or images uploaded to your business listing.

1.2 Non-Personal and Technical Information

We automatically collect technical data such as:

• IP address and browser type;
• Device type, operating system, and app version;
• Usage data (pages visited, search terms, time spent on site);
• Cookies, analytics, and crash reports (for service improvement).

This data is anonymized and cannot be used to personally identify you.

2. How We Use Your Information

Your information helps us:

• Create, manage, and publish business listings;
• Deliver relevant search results and location-based recommendations;
• Respond to inquiries, support requests, or feedback;
• Process payments for advertising or upgrades;
• Send important service updates or policy notifications;
• Improve website and app performance;
• Prevent fraud, abuse, or security threats;
• Comply with legal and regulatory requirements.

We do not use your data for unsolicited marketing without consent.

3. Legal Basis for Processing

Depending on your location, we process your data under one
or more of the following legal bases:

• Consent: When you voluntarily provide information or subscribe to updates.
• Contractual necessity: To deliver the services you requested (e.g. creating a listing).
• Legal obligation: To comply with tax, consumer, or data laws.
• Legitimate interest: To maintain and improve our Platform’s functionality and security.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.
Cookies help remember your preferences and track site performance metrics.

You can manage or disable cookies in your browser settings; however, doing so may affect functionality.

5. Data Sharing and Disclosure

We respect your privacy and do not sell or rent your personal data.
However, we may share limited information with:

• Service providers (payment gateways, hosting, analytics) bound by confidentiality agreements;
• Legal authorities, if required by law or to protect our rights and users;
• Affiliated partners assisting in service delivery or advertising operations.

All data sharing complies with applicable privacy and data protection regulations.

6. International Data Transfers

Your information may be stored or processed in data centers located outside your country of residence, including in South Africa, the EU, or the United States.

We take all reasonable steps to ensure your information remains secure and protected under applicable laws (GDPR, POPIA, CCPA).

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this Policy;
• Comply with legal and tax obligations;
• Resolve disputes and enforce agreements.

When data is no longer required, it is securely deleted or anonymized.

8. Security of Information

We use industry-standard security measures to protect your information, including:

• SSL encryption;
• Secure data storage;
• Access controls and authentication procedures;
• Regular system updates and vulnerability testing.

However, no online platform is 100% secure.
You share information at your own risk, and we recommend keeping your credentials confidential.

9. Your Data Rights

Depending on your jurisdiction, you may have the right to:

• Access a copy of your personal data;
• Request correction or deletion of inaccurate information;
• Withdraw consent or object to processing;
• Request data portability (where technically feasible);
• Lodge a complaint with a data protection authority.

Requests can be submitted to info@thehighlevelgroup.com.
We will respond within legally required timeframes.

10. Children’s Privacy

Our Platform is not intended for use by individuals under 18 years of age.
We do not knowingly collect information from minors.
If we discover data from a minor has been submitted, we will delete it promptly.

11. Third-Party Links

Our Platform may contain links to external websites or services.
We are not responsible for their content, privacy practices, or policies.
Please review each third party’s privacy policy before providing personal data.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal, operational, or technological changes.
Any updates will be published on this page with a revised “Effective Date.”
Continued use of the Platform after changes implies your acceptance of the new terms.

13. Contact Information

For all privacy-related questions, access requests, or data concerns:

info@thehighlevelgroup.com
www.thehighlevelgroup.com